Legal
Privacy policy.
Effective Date: June 2025
The Meliora Company (“Meliora”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or interact with our content.
1. What We Collect
We may collect the following types of personal information:
- Contact details — such as your name, email address, and phone number if you fill out a form or subscribe to our newsletter.
- Professional information — such as your company, role, or industry (if provided).
- Website usage data — including IP address, browser type, time spent on pages, and other analytics data (collected via cookies and tools like Google Analytics).
- Content engagement — such as downloads of reports, newsletter opens, and click-throughs on emails or gated content.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and contact requests
- Send newsletters and insights (where you have opted in)
- Analyse website performance and improve user experience
- Promote Meliora’s services and content, based on legitimate business interests
- Ensure our website is secure, functioning, and accessible across devices and regions
We do not sell or rent your personal information to third parties.
3. Newsletter & Communications
If you subscribe to our newsletter (e.g. via Beehiiv), we will use your name and email to send you curated insights and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email.
4. Cookies & Tracking
We use cookies and similar technologies to collect standard internet log information and visitor behaviour. This helps us understand how visitors use our website and improve performance.
You can manage or disable cookies through your browser settings. By using our website, you consent to our use of cookies as described.
5. Data Storage & Security
All data is stored securely on servers managed by trusted providers, including WP Engine (hosting) and Beehiiv (newsletter). We take reasonable technical and organisational steps to protect personal data from misuse, loss, unauthorised access, and disclosure.
6. Access and Control
You may request access to the personal information we hold about you, and request that we correct or delete it, subject to any legal obligations.
To request this, contact us at: privacy@melioracompany.ai
7. International Users
As a business with operations in Australia, the UK, and the USA, we may transfer and store data across regions. We take appropriate safeguards to ensure that your information remains protected under applicable privacy laws, including the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) where applicable.
8. Third-Party Links
Our website may include links to third-party sites or embedded content. This policy does not apply to those sites — we recommend reviewing their privacy terms separately.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or our practices. We encourage you to review this page periodically. The effective date is listed at the top.
10. Contact Us
If you have any questions, requests, or concerns about your privacy, please contact us at:
Email: privacy@melioracompany.ai
50 Miller Street North Sydney Sydney NSW 2060
International Contacts
If you are based in the United Kingdom or the United States and have questions or concerns about how we handle your personal information, you may contact us via the relevant details below:
United Kingdom Meliora Company – EMEA Office 124 City Road London EC1V 2NX United Kingdom Email: privacy@melioracompany.ai
United States Meliora Company – AMER Office Suite 400 453 S.Spring Street PMB1058 Los Angeles 90013 Email: privacy@melioracompany.ai
For Users in the United Kingdom (UK GDPR)
If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR), including the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
We will respond to all requests in accordance with applicable data protection laws.
For Users in the United States (California – CCPA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect and how we use it
- Request access to or deletion of your personal information
- Opt out of the sale (if applicable) of your personal information
- Not be discriminated against for exercising your privacy rights
We do not sell personal information as defined under the CCPA. Any data shared with third parties is used strictly to support our services, under appropriate contractual safeguards.